Refund Policy

Consultation fees are payable in advance to secure your session. If you proceed with a full commission, the consultation fee is credited toward your project. Consultation fees are non-refundable once the consultation has taken place. If you cancel at least [24] hours before a scheduled consultation, you may reschedule or request a refund.

A deposit secures your place in our schedule and allows design work to begin. Deposits are applied to your final project balance. Because a deposit reserves time and resources, deposits are non-refundable once design work has commenced, except as set out in your project proposal or agreement.

If you cancel a project after work has begun, fees for work completed up to the cancellation date are payable, and any remaining balance of paid amounts will be handled as described in your project agreement.

In the rare event that we are unable to proceed with a project, we will refund any amounts paid for work not yet performed.

Approved refunds are issued to the original payment method within [3-5] business days. Processing times may vary depending on your payment provider and bank.

If you believe a charge is incorrect, please contact us first at [info@blackluxuryservices.net] so we can resolve it directly.

Where a signed project proposal or agreement exists, its specific terms regarding deposits, milestones, and refunds take precedence over this general policy.

For any payment or refund questions: [info@blackluxuryservices.net] · 747-272-7393